Refund policy

We want you to be happy with your order. Here's how returns and refunds work.

 

Return window: You may request a return or refund within 30 days of the delivery date.

 

Eligibility: Items must be unused, in their original condition, and in the original packaging where possible. Items that arrive damaged, defective, or significantly not as described are eligible for a full refund or replacement.

 

How to start a return: Contact us with your order number and a description (and photo, if the item is damaged or defective) before sending anything back, so we can direct you to the right process.

 

Refund processing: Once a return is approved and received (or once a defect is confirmed), refunds are issued to your original payment method within 5-10 business days.

 

Because we work with international fulfillment partners, and given shipping distances involved, we may in some cases offer a partial refund or replacement without requiring the item to be shipped back, at our discretion.

 

Non-returnable situations: Change-of-mind returns after 30 days, and items returned used or damaged by the customer, are not eligible for a refund.

 

Questions: Contact us any time and we'll help sort it out.